About us
Known for our excellent customer service, we put people at the heart of everything we do.
Our story
In 2017, founder Jeanelle Gladwish saw a pattern in the translation industry. Translators were often treated as just another resource, with little appreciation for their expertise or contributions. At the same time, the agency she worked for didn’t prioritise customer experience—decisions were made based more on rigid processes than understanding and meeting clients' needs.
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Determined to do things differently, Jeanelle founded her own agency with a commitment to treating translators as valued partners and providing exceptional service that truly meets the needs of each client. Today, her agency is known for its personal, flexible approach and the lasting relationships it builds with both clients and translators.
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"We’ve been helping clients make their translation process smooth and efficient since 2018. We handle each project with care, attention, and a commitment to excellence."
—Jeanelle Gladwish, Founder
Meet the founder
Jeanelle is very hands-on with every project and continues to manage the project management side of the business. Running a small agency allows her to be selective about the clients and translators she works with, ensuring that every translation is accurate, reliable, and tailored to your needs.
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If you’re looking for a translation partner who is dedicated, all-in, and committed to delivering results on time, you’ve found her.
Our values
Reliability
We are committed to delivering high-quality projects on time, no matter the challenges. You can always count on us to meet deadlines and provide work that exceeds expectations.
Passion
Our love for languages drives us to handle each project with enthusiasm. We put energy and care into every translation, making sure it’s not only accurate but also meaningful.
Honesty
We believe in transparent communication and integrity. We keep you informed at every step, always ensuring that expectations are clear and we’re respectful in all our interactions.
Collaboration
We know the best results come from teamwork. We encourage our translators to share ideas and work together, ensuring that each project benefits from diverse perspectives and expertise.