Known for our excellent customer service, we put people at the heart of everything we do.
Our story
In 2017, founder Jeanelle Gladwish saw a pattern in the translation industry. Translators were often treated as just another resource, with little appreciation for their expertise or contributions. At the same time, the agency she worked for didn’t prioritise customer experience—decisions were made based more on rigid processes than understanding and meeting clients' needs.
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Determined to do things differently, Jeanelle founded her own agency with a commitment to providing exceptional service that truly meets the needs of each client and treating translators as valued partners. Today, her agency is known for its personal, flexible approach and the lasting relationships it builds with both clients and translators.
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"We’ve been helping clients make their translation process smooth and efficient since 2018. We handle each project with care, attention, and a commitment to excellence."
—Jeanelle Gladwish, Founder
Our founder
Jeanelle personally manages each project, selecting the right translators and ensuring every translation meets high standards. Running a small agency allows her to be selective about the clients she works with, so every project receives dedicated attention.​​
If you’re looking for a dedicated translation partner who values precision, confidentiality, and timely delivery, you’ve found her.
Our values
Reliability
We are committed to delivering high-quality projects on time, no matter the challenges. You can always count on us to meet deadlines and provide work that exceeds expectations.
Honesty
We believe in transparent communication and integrity. We keep you informed at every step, always ensuring that expectations are clear and we’re respectful in all our interactions.
Passion
Our love for languages drives us to handle each project with enthusiasm. We put energy and care into every translation, making sure it’s not only accurate but also meaningful.
Collaboration
We know the best results come from teamwork. We encourage our translators to share ideas and work together, ensuring that each project benefits from diverse perspectives and expertise.